Level 2 Support Engineer
Company: VirtualVocations
Location: Odessa
Posted on: April 4, 2025
|
|
|
Job Description:
A company is looking for a Level 2 Support Engineer to provide
advanced technical support and resolve complex product issues.
Key Responsibilities
Collaborate with Support Team and Customer Success Managers to
resolve escalated technical issues
Utilize log management tools for root cause analysis and monitor
cloud-based systems
Document technical findings and serve as a liaison between
Support/CSMs and engineering teams
Required Qualifications
Minimum of 2 years of experience in a technical support or
engineering role, preferably in a SaaS environment
Proficiency in log analysis, database management, and cloud
technologies
Experience with issue tracking and triaging in GitHub, Jira, or
similar systems
Bachelor's degree in Computer Science, Information Technology, or a
related field, or equivalent experience
Familiarity with DevOps practices and relevant certifications is a
plus
Keywords: VirtualVocations, Odessa , Level 2 Support Engineer, Engineering , Odessa, Texas
|
Click
here to apply!
|
