Technical Inside Sales Representative

Company: System One
Location: Odessa
Posted on: April 2, 2025

Job Description:

System One is actively seeking a Technical Inside Sales Representative for a permanent position located in Odessa, TX.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Technical Inside Sales Representative position provides service to customers for information about products and its uses, prices, availability. The customer base may include internal company employees such as the sales and factory staff or outside customers.

Essential Job Responsibilities: Prepares quotes and processes orders by ensuring that inquiries are addressed completely and that all transactions necessary to support the quote and order fulfillment process meet or exceed customer expectations.
Responsible for arranging deliveries, invoicing and processing product returns.
Support local small assemblies. These assemblies are expected to be clean, small, straight forward instrumentation products.


Other Job Responsibilities: Display a consistent high level of professionalism at all times. This is shown in timeliness, appearance and appropriate relationship with other associates.
Promote company products and services through various methods. Ie: in person, online or telephony-based tools.
Proactively provide solutions and value to our customers.
Seeking to learn and understand customer problems.
Be proactive in communicating customer's order status or notifying them of any backorders.
Submit technical inquiries through corporate or other means.
Maintain a commitment to continuous learning.
Practice teamwork. Each branch location is part of a larger organization whose goal is to act as a single entity.
Assist with leading and directing other Inside Sales Representatives in meeting their daily goals of performance.


Minimum Job Requirements:
Education: College degree preferred
Minimum High School Diploma or GED required

Experience, Training, Knowledge: Ability to handle multiple priorities and multitask well in a fast paced environment
Internal and external customer empathy
Good written and verbal communication skills
Critical thinker & problem solver, demonstrates ability to find solution
Positive & action-oriented personality
Customer focused
Strong mechanical aptitude with the ability to learn technical products.


Office Equipment and/or software knowledge: Proficient with Microsoft Office 365 - Outlook, Excel and Word
CRM (Contact Resource Management)
ERP system - SAP preferred


Physical / Mental Requirements: Travel may be required but is expected to be less than two weeks per year
The organization is committed continuous personal development including tactical skills as well as transformational soft skills. The position will require proficiency at the following EI (emotional intelligence) skills
Team work and collaboration, self-awareness, organizational awareness, self-control, adaptability, transparency, initiative, innovation, results focus, communication, customer orientation, influence
Problem Solving Ability
Must possess sight/hearing senses to adequately perform the functions of the job
The employee is regularly required to verbally communicate
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus
Detail Oriented
Ability to lift 50 lbs.


Expectations: Maintaining corporate and local policies
Maintaining six corporate values
Innovation, continuous improvement, integrity, quality, customer focus and respect.
Supporting our four strategies contained within our strategic plan
Support our local quality program (SQS)
Complete as required certification work for assembly practices
Foster and cultivate the company brand


Working Conditions/Environmental Exposures: Work is normally performed in a climate-controlled office or other human factors friendly environment
Noise level is moderate and includes sounds of a normal office environment
No environmental hazards are encountered in performance of normal job duties
Employee is essentially in an office environment and at a desk/workstation but may be utilized in other areas of the business as needed


Location: Odessa, TX (Onsite)
Hourly Rate: Hourly rate will be commensurate with experience
Benefits: Health insurance benefits (medical, dental, and vision), paid PTO and holidays.


Ref: #191-Eng Amarillo (Precision)

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Keywords: System One, Odessa , Technical Inside Sales Representative, IT / Software / Systems , Odessa, Texas