IDD Service Coordinator
Company: PermiaCare
Location: Odessa
Posted on: November 6, 2024
Job Description:
Job Number: 104Location: OdessaSupervises: NFLSA:
Non-ExemptDivision: IDDSalary: $20.65 per hour. Sign on bonus may
be available.Shift: M-F 8am - 5pm; may require a flexible work
schedule; Assigned work hours may change as the needs of the agency
and clients changeDriving required: YTravel required: YSettings:
office, fieldPOSITION SUMMARY/JOB PURPOSE:The IDD Service
Coordinator monitors the care and services provided to
intellectually and developmentally delayed (IDD) individuals to
ensure they are living their best possible life. This position
provides assessment of needs, development of service plans,
facilitating service linkages, and provision of crisis
intervention/prevention supports. The IDD Service Coordinator
advocates for the individual to ensure optimum quality of life.
This position requires the ability to communicate effectively,
complete required documentation and the ability to maintain a
positive relationship with clients, families and service
providers.This position works independently, under limited
supervision, reporting major activities through periodic
meetings.EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:Education
Required: A Bachelor's degree from an accredited college or
university with a major in psychology, social work, medicine,
nursing, rehabilitation, counseling, sociology, human growth and
development, physician assistance, gerontology, special education,
educational psychology, early childhood education or early
childhood intervention or a bachelor's degree with at least 30
hours of coursework in the previous fields.Experience Required: At
least 1 year experience with individuals with intellectual and
developmental disabilities or mental illness
preferred.Registration, Certification, Licensure or other
Qualifications Required:
- Must maintain a valid Texas Driver's license, auto liability
insurance and a driving record acceptable to PermiaCare's insurance
requirements.
- Required to pass criminal history and background checks as well
as pre-employment drug screen.
- Must obtain QIDP certification within 6 months of
hire.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Participate in a discovery process with the individual and
others identified by the person which results in identification of
personal outcomes or personal goals, barriers to achieving the
goals, and identifying services and support to meet goals.
- Provide required face to face and collateral contacts to
monitor outcomes and services to ensure individual needs and
preferences are being met monthly.
- Monitor the progress, delivery and satisfaction of desired
outcomes monthly.
- Schedule, facilitate planning/linking activities and meetings
as needed to address issues and make revisions as indicated by need
on the individuals PDP.
- Ensure that all processes and service planning respects the
needs, requests, and preferences of the person and occur in a
timely manner which are directed toward the achievement of the
person's goals and desired outcomes.
- Document progress/lack of progress for outcomes and
satisfaction with services and receipt of services within required
timeframe of meeting with the individual or other collateral.
- Meet with Legally Authorized Representative (LAR) within
required timeframe to monitor outcomes and services to ensure needs
are being met.
- Follow documentation timelines as established by the Texas
Administrative Code (TAC) and supervisor directives.
- Provide assessment, service planning, monitoring, advocacy, and
crisis prevention and management for assigned caseload.
- Provide Medicaid billable targeted case management
activities.
- Remain in compliance with applicable local, state, and federal
rules and regulations.
- Serve as advocate for clients by reviewing rights annually and
as needed, informing individuals and LARs of the complaint process
and promoting individual choice.
- Ensure monitoring in all settings, including community, homes,
group homes, job sites, and day programs.
- Provide emergency services as required in the Emergency
Provider Contract Decertification and Provider Contract Closure
Plans, as needed.
- Provide needed services for emergency preparedness, as
needed.
- Meet unit performance measures or targets.
- Maintain assigned caseload.
- Coordinate appropriate services to designated caseload.
- Enter accurate and appropriate documentation of services within
timeframe required.
- Maintain confidentiality of sensitive records and treatment
information, client files and protected health information in
compliance with HIPAA, laws, rules and regulations, and established
procedures.
- Maintain regular and reliable physical on-site attendance.
Regular attendance, dependability, and promptness are required for
the scheduled work day 100% of the time, to ensure consistency and
completeness of program's processes.
- Comply with the Abuse, Neglect, and Exploitation policy and
reporting requirements.
- Adhere to the Code of Conduct and Standards of Behavior policy
requirements.
- Establish and maintain effective work relationships with
individuals served and their families, supervisors, co-workers and
visitors by demonstrating cooperative, courteous and respectful
behavior at all times.
- Communicate regularly with supervisor.
- Open and process mail/email in a timely manner.
- Answer phone, collect phone messages and respond to requests
timely and accurately.
- Maintain safe and clean working environment by complying with
procedures, rules and regulations.
- Perform all work functions and interactions using a trauma
informed approach.
- Display professionalism when representing PermiaCare and the
program in the community.
- Maintain compliance with legal requirements and company
policies and procedures.
- Maintain valid and current driver's license, auto insurance,
acceptable driving record and reliable transportation at all times.
Driving may be required for this position.
- Complete all training as assigned prior to due date.
- Other duties as assigned.MARGINAL DUTIES AND RESPONSIBILITIES
(these duties are not designated as essential for the purposes of
ADA; they are still required duties):
- Fill in for other IDD staff as needed.
- Provide habilitation coordination and enhanced community
coordination as needed.
- Cover caseloads as needed.
- Provide translation, if applicable.
- Participate in team meeting or staffings.
- Participate in community activities and/or attends community
meetings as needed.
- Participate in workgroups and committees as assigned.KNOWLEDGE,
SKILLS, ABILITIES AND COMPETENCIES:
- Knowledge of IDD.
- Knowledge of Performance Contract and applicable TACs.
- Self motivating.
- Ability to respect needs and preferences of the
individual.
- Knowledge of HIPAA and ability to protect confidentiality.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearly and effectively, orally and in
writing
- Effective time management skills.
- Exceptional customer service skills, including positive
attitude.
- Cultural sensitivity.
- Dependable attendance and punctuality.
- Knowledge of trauma informed theories, principles and
practices.
- Flexibility and adaptability to different work
environments.
- Excellent computer skills, including Word, Excel, Outlook, and
Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with various inter-agency personnel.
- Ability to fulfill PMAB and CPR/First Aid requirements.
- Ability to work independently.
- Good interpersonal skills, including ability to build rapport
with individuals including co-workers.
- Ability to display comfort in interacting with individuals of
diverse cultural, ethnic and economic backgrounds and with social
service, healthcare, educational and criminal justice
organizations, as needed.
- Ability to acquire and utilize new skills as the job
requires.
- Ability to work cooperatively and productively with supervisor,
individuals, co-workers, and groups of persons at all levels of
activity, contributing to a spirit of teamwork.
- Ability to maintain highly confidential information.
- Ability to remain calm in stressful situations.
- Ability to plan and schedule work and implement directives
without constant supervision.
- Model professionalism by appropriate dress, language, ethics
and work habits.
- Ability to drive personal and/or company vehicle. This position
may require travel to agency program sites, community and
residential sites, and/or locations outside the PermiaCare
catchment area. This position may require transport of agency
individuals and/or individuals served.PHYSICAL
REQUIREMENTS:Abilities Required:
- Light Lifting, under 15 lbs
- Light Carrying, under 15 lbs
- Walking
- Standing
- Sitting
- Climbing stairs
- Operating office equipment
- Operating motor vehicle
- Ability to see
- Identify colors
- Depth perception needed
- Hearing (with aid)
- Ability to write
- Ability to count
- Ability to read
- Ability to tell timeOther (specify): driving required. May
require some travel after hours and overnight.WORKSITE CONDITIONS:
- Travel
- Inside
- Working closely with others
- Working aloneADA Statement: Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions.EEO Statement: PermiaCare is committed to hiring and
retaining a diverse workforce. We are proud to be an Equal
Opportunity Employer, making decisions without regard to race,
color, ethnicity, national origin, sex, sexual orientation, gender
identity, religion, age, disability, veteran status, genetic
information, or any other characteristic protected by state or
federal law.This job description is not designed to cover or
contain a comprehensive list of duties, activities or
responsibilities that are required of the employee for this job.
Duties, activities and responsibilities may change or new ones may
be assigned at any time with or without notice. This job
description does not constitute an employment contract with
PermiaCare. Employment is at-will. PM22
PI92e3754c7af1-37248-35967613
Keywords: PermiaCare, Odessa , IDD Service Coordinator, Other , Odessa, Texas
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